Hotel Policies

Check-in	From 14:30
Check-out	Until 11:00
Cancellation/Prepayment	Cancellation and prepayment policies can vary depending on the selected room type.
Accepted credit cards	American Express Visa Euro/Mastercard Eftpos Diners Club JCB

Important Information

Please note Novotel Surfers Paradise is currently going through renovation works The works will take place Monday - Friday from 08:00 until 17:00 You may experience minor disturbances All facilities of the hotel including the lobby, pool, gym, restaurant and bar and conference areas will all operate as per normal during this time Please note that there is a 13% charge when you pay with a Visa or Mastercard credit card Please note that there is a 18% charge when you pay with a China Union Pay credit card Please note that there is a 318% charge when you pay with a Diners Club credit card Please note that there is a 337% charge when you pay with an American Express credit card Please note that there is a 357% charge when you pay with a JCB credit card Please note that the guest who makes the reservation must be 18 years or older, and staying at the property Guests are required to present a valid photo ID upon check in Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual Schoolies Week period It does not guarantee the safety, comfort and convenience of school graduate guests during this period Please note that this property has a No Party Policy Guests are required to present a valid photo ID upon check in The hotels Terms Of Stay must be signed – no exceptions will be made If guests do not comply with these conditions, the booking will be cancelled and no refund given Please note that a credit card pre-authorisation of AUD $100 is required upon check in If no credit card is presented, a fixed deposit of AUD $200 can be made with cash or debit card to cover any incidental charges This deposit will be refunded upon check out, minus any incidental charges Please note that all accommodation is individually furnished and the photos are presented as a guide only Guests are required to show a photo identification and credit card upon check-in Please note that all Special Requests are subject to availability and additional charges may apply